Tuesday, May 4, 2010


I just had the worst customer service experience ever...well...not really EVER, but it did tick me off.

I am so so so happy that I am not, repeat, AM NOT a Dish Network customer. If I was, and had experienced my story today, I would promptly discuss the matter with my sweet hubby and get us to switch to Direct TV. (which is our network of choice).

Ok, now realize my experience was actually work related and it included me calling Dish Network to figure out a charge on my customer's account. It isn't a "personal" matter, but after my experience...I'm taking it personally!!

DISH OPERATOR: Hello, this is Craig how may I help you today (in an extreme, totally over-caffeinated, happy tone)

ME: Yes, I have a mutual customer who has a charge on their account that we would like to research the origins to. (in a nice, friendly tone, but definitely not too pushy)

DISH OPERATOR: (almost interrupts my above statement) what's the customer's phone number?

ME: (giving the digits...) My customer wasn't aware of a fee for the set up.

DISH OPERATOR: Yes, it looks like that is our $49.99 processing fee. Let me check our recording to make sure that this fee was disclosed during the sales agreement with the customer...(again, just a wee bit TOO familiar with having to say those exact words)


DISH IDIOT: Yes, we have it on recording that we disclosed this fee (rambling crap, blah blah blah)....he goes on and on about that the fee would stick and they would not refund it per his supervisor's advice etc.

ME: (interrupting his rambling) could you explain what the fee is for? (again, in a couteous tone)

DISH IDIOT: (speaking more quickly than should be humanly possible) Its a processing fee where we have to generate the account number and get the paperwork ready for the equipment to be installed....

ME: (thinking...you have got to be kidding...you charge $50 to generate an account number and make an appointment?????).....so, its basically a frivolous fee? (mind you, I didn't say this in a jerky tone AT ALL...my customer even said so)

DISH JERK: NOW NOW Ma'am, there is no need to use such harsh language. Those fees are necessary and were completely disclosed to the customer at the time of the set up and they will not be refunded so thank you and have a good day....click....

ME: (IN TOTAL SHOCK)....he just hung up on me.....and I never ONCE uttered the words, "can the fee be refunded?"

The customer was nice to me about the whole thing (well, of course since it wasn't my fault). I had to hide my anger and total disgust for the jerk who hung up on me so that my customer didn't think I was a complete loon....but seriously?? seriously?? That conversation caused me to get a dial tone?


Wednesday, March 24, 2010

New Adventure

For the past year now, I've slowly picked up a hobby. I even blogged about wanting to try it during my NaBloPoMo adventure in Nov 2008. Notice, I didn't participate in the "adventure" in 2009....ya...totally got me burnt out on blogging. I'm not sure I've ever fully recovered.

....Sadness, I know.

So, I'm embarking on a new adventure. My hobby for making cards and other creative paper projects could potentially turn into MORE. I took the plunge and am signing up to be a Stampin' Up Demonstrator. Now, not only do I get to create fun projects, but I can host club events to show others how to make them too! With a full time job as Ms. Banker Extraordinaire, I'm not sure how big of an endeavor this will turn into, but I'm still excited.

My friend and craft buddy, Jamie, and I have started a new blog called Crafting Among Friends. There, you can find current projects and crafting ideas. Eventually, I hope to use it to show my Stampin' Up projects too.

So, I guess for now - just wish me luck - oh, and if you would like to have a paper crafting party, just let me know!!! :)

Wednesday, January 20, 2010


For the past several weeks, I have had this uncontrollable joy. It doesn't matter if I was doing a random job at work, taking care of laundry at home, or even going to the grocery store...my joy followed along. I've been saying hello to random strangers at stores and wish them a great day and even really meant it. Now, there have been a couple days where my joy was a bit lacking, but for the most part, every day is a joyous day.

In my life, I often have been called bubbly, happy, loud, etc. I guess its just part of my personality. In the past, I sometimes have to "fake" the happy when I'm not in the best of moods, but here lately, the joy that just spills out me is uncontrollable and natural.

So, I've been wondering about this joy. Why the sudden change?

Today it hit me like a ton of bricks.....BAM! It was the biggest DUH moment of the year so far.

My husband and I are participating in the One Year Bible Challenge at our church. Each day we read a section from the Old Testament, New Testament, Psalms, & Proverbs. So far, I haven't missed a day. Not trying to toot my own horn here - so I'm just going to keep it real. Yes, I've read it...problem is, I'm not always remembering what I read. I'm following the Old Testament sections and can recall later in the day what it was about...but ask me about Psalms or Proverbs and my mind goes blank. So ya, I need to work on that whole meditating on the Word better.

So, back to the joy. My joy is totally Jesus Joy. (at least that's what I'm calling it) My day starts each morning with the Word of God running through my brain. My joy is totally of Christ and is simply a overflow of His immeasurable grace. Its the best feeling eva! Highly recommend it!!

To finish up this Joyous post, I thought it would be appropriate to leave you with some song lyrics that may be a bit childish, but still totally summarize the blessings that God is daily sending my way!

"I've got JOY down in my heart. Deep, deep, down in my heart.
J-O-Y down in my heart. Deep, deep, down in my heart.
Jesus put it there and nothing can destroy it, -stroy it, -stroy it, (HUH).
I've got JOY down in my heart. Deep, deep, down in my heart!"